How to delight customers. For the service.

No secret trick to create the impression. To contact with that person you are.
Observation is an information search. Or facts that occurred customer.

On the principle that "What customers like and are interested in using our services continue to" monitor the process effectively. Not just only just noticed for informational purposes only.


Good observation occurs when the integration of information received. That is its data analysis to determine the behavioral response to that. Should be expressed to clients how to satisfy most customers. The observation made in the cause of aggressive (Proactive) without waiting for customer service requests received before. Considered that an expression that exceeds expectations. This behavior, which itself is a charm to attract clients and customers want to miss. Use our services to.

Observation is. Sure enough attention. First you must enter all the passion to develop and improve their services before you use it and feel like this. Question is to follow. What customers want from our services. And we should do to impress customers and we want to obtain services from another. The observation process is to begin action to create a different impression to people around.

We should take care about what customers?? There are many issues in common that may go unheeded. Or some may see as much trivia players. I have concluded that you should note about customers with questions on various issues as follows.

Note to .... "Basic information of customers."

About the paltry information the customer can create the impression on you. We emphasize that general information is not confidential information. If customers will not want to provide information to you. Your child does not need to pick a question that urge. Ask and ask again. Because if this is a guarantee that customers HAPPY certainly not your own word indicating of uncertainty may lose customers to the most. Find basic information for customers easy help easy just ask yourself and note that "what" is that some customers prefer to eat Thai food as love anything like what color is what sports favorite. Singer who is most dramatic.

Note to .... "What do customers and customary".

Routine to the customer. Unlike the basic information of customers, ie the events or actions that occur repeatedly called each other "habits" as needs arise from within the party is often expressed as before work every time. Usually sip coffee or read the newspapers often continue to friends the other party to walk home together. Or tend to call any sweet 6 o'clock .... See that some help. Routine. It is done interacting with others. Or behavior that is outside the action expressed in the form of a regular response. Or response to a clear trend may have changed or not changed. Unlike the basic information of customers, which is considered a deep passion within a relatively difficult to change very difficult.

Note to .... "Color pages consumers express".

Page has color can indicate feelings or needs of the speaker as well. The only person that can not be stored emotions. Often a person who has the facial expression. A person with color variations directly with emotions like "anger" is a sullen face. Mute with one or "love" is beaming eyes look dewy glitter of happiness or "boring" is a page despair. Eyes damped damped. Found that good service and customers are impressed. Ability to observe the color pages to express your own strategy or approach. The behavior shown in response to customers as appropriate if you are clarifying information to customers. The customer's face and tired eyes damped damped. You should modify the data presentation. But Moore is not that also offers information on how stubborn the former is his.

Note to .... "Customers respond to speech or media out."

Speech heard at the hearing. Shows clearly that customers are feeling. What needs from us. He has no passion or love or do not. Yourself to predict at this time that the customer is in how emotional states, such as "hoy! The most boring no "or" Why do you work up a huge bad "or" take what grave. Jobs delivered to Mr.. Why solve the moment. Then solve for another. Tired of the poor already, "observed excellent players. If you can capture color and word of that customer. Now what are customers are, how to ensure that they are able to charm somebody has. But that means that players observe them. Must be a person of color management and speech recognition customers as well.

Note to .... "Indirect information that occurs".

You should not ignore the various indirect data, whether the news was listening to overhear. Or lack of customer contact is not lost any customers, the response by means of any and all if you find yourself in that situation is. We all have to recognize that. Incident may be a warning sign that uncommon. This indicates that you may lose customers to whether any reason. Do not leave cover negligence. And should not be silent. The first thing to be noted is why customers have not been contacted. The reason for this is not easy. A variety of ways. Ask whether the client meets any feelings on the service. Or inquiries from people who would be involved.